This policy is in place to ensure that Australian Institute of English (AIOE) Pty Ltd formally enters into written agreements with each participant by way of Letter of offer and sets out the conditions under which the refund of course fees may be granted and how refunds will be administered.
Course is the full qualification offered by AIOE with start and end dates as reflected in the overseas student Confirmation of Enrolment (CoE)
It relates to all monies paid in relation to enrolment to the course. (Tuition Fee, Course Material Fee, Enrolment Fee)
The resources that are a requirement for successful engagement in a course
A non-refundable administration fee
A designated period of time, for example a Term. A course may comprise of multiple Study Periods ( Terms).
Compelling or compassionate events that are outside of the participant’s control
It is the fee for payment of the course delivery (excludes Enrolment Fee and Course Material Fees)
Written notice of a decision not to commence a paid up scheduled course.
Written notice of a decision not to continue a paid up scheduled course that the participant has commenced.
Written notice of a request to move the enrolment to another scheduled date of the same course or another course within AIOE.
It is an optional cost fee for service and is not included in Course money.
It is an optional cost fee for service and is not included in Course money.
AIOE can assist with organising the mandatory Health Cover for International Students.
Australian Institute of English Pty Ltd will enter into a written agreement with each participant prior to accepting any money from the participant and will:
AIOE will not accept course money from any participant until the participant has signed and accepted the agreement. Course money may be received at the same time as the verification of acceptance in the case of a signed acceptance with an accompanying payment.
If money is received prior to receipt of assigned course agreement, AIOE will contact the participant or agent to inform them that the payment cannot be processed and enrolment cannot occur until the written agreement from the participant is received.
AIOE will provide the detail in writing, of how the amount of the refund has been calculated. Unless AIOE is provided with written direction to pay the refund to someone else, all refunds will be paid to the participant who entered into the agreement with AIOE. The refund will not be paid to an education agent. All refunds will be paid in Australian currency.
This policy and availability of AIOE’s complaints and appeals processes, does not remove the right of the participant to take action under Australia’s consumer protection law, AIOE’s dispute resolution processes do not remove the participant’s rights to pursue other legal remedies.
Any request for a refund, for whatever reason, must be done in writing and be addressed to the Principal Education Officer (PEO) clearly stating the reason for the cancellation.
Application for a refund must be in writing and if based on ‘Special circumstances’ which are of a compassionate or compelling nature, must be received by AIOE within fourteen (14) days of the event taking place.
Administrative Enrolment fees, Course Material fees, and fees paid to education agents are non refundable. If twenty eight (28) days or more written notice is given of the intention to withdraw from the the nominated course commencement date then a full refund of the course tuition fees only will be given.
If less than twenty eight (28) days but more than 7 days written notice is given of the intention to withdraw from the nominated course commencement date, then a 50% refund of the course tuition fees only will be given.
No refund is available if seven (7) days or less written notice is given of the intention to withdraw from the nominated course commencement date or if a participant fails to commence the course.
A refund will be considered under the following “Special circumstances” which are considered beyond the participant’s control:
Case by case consideration will be given to the amount of Course fees to be refunded under Special Circumstances and will take into account the participant’s specific situation and the point of time in period of study that the circumstances take place. In cases of Special Circumstances supported by satisfactory evidence, where AIOE may approve to vary the terms of the refund policy where no refund is given, the maximum refund will be 75% of the tuition fees paid.
Administration and Enrolment fees, Course Material fees, and fees paid to education agents are non- refundable. If AIOE agrees to refund monies paid due to Special Circumstances, it will do so within 4 weeks of receiving written application for refund.
Refunds after commencement of the course
No refund will be given, and the participant will be held liable for any unpaid fees, if a participant withdraws from the enrolled course of study after commencement of the course. Written requests for refunds under the Special Circumstances outlined above will be considered.
Where the course of study has been cancelled prior to commencement of the scheduled commencement date, AIOE agrees to refund all course monies paid. In such cases, payment will be made within 2 weeks (14 days). Alternatively, the participant may be offered enrolment in an alternative course by AIOE at no additional cost to the participant.
In the unlikely event that AIOE is unable to deliver the selected course in full, the participant will be offered a refund of all the course money the participant has paid to date. The refund will be paid within 2 weeks (14 days) of the day on which the course ceased being provided. Alternatively, AIOE may offer the participant an alternative course at no additional cost to the participant. The participant has the right to choose whether to accept the alternative course or to receive the full refund of course fees.
If the alternative course option is chosen, the participant will be asked to sign documentation formalising the acceptance and placement in the offered course.
If AIOE is unable to provide a refund or offer an alternative course it has arrangements in place via the Australian Government’s Tuition Protection Scheme (TPS) and Overseas Student Tuition Fund (OSTF) to offer an alternative course at another education provider at no extra cost to the participant.
Finally, if a suitable alternative course cannot be arranged by TPS – OSTF, the ESOS Assurance Fund Manager will attempt to place the participant in a suitable alternative course or, if this is not possible, the participant will be eligible for a refund as calculated by the Fund Manager.
|Timeframe||Refund Calculations for Cancellations or Withdrawals||*Calculation of the amount to be transferred to your alternative at AIOE for another
||Refund calculations for a consecutive study period of a course|
|Before Commencement of course||More than 28 days notice||100% of the paid tuition fees for your course||100% of the paid tuition fees for your course will be transferred||75% of the paid tuition fees|
|Before Commencement of your course||More than 7 days notice to 28 days notice||50% of the paid Tuition Fees for your course||100% of the paid Tuition Fees for your course will be transferred||50% of the paid Tuition Fees for your course|
|Before Commencement of your course||7 days or less notice||No Refund||100% of the paid Tuition Fees for your course will be transferred||No Refund|
|After Commencement of your course||1 Week||No Refund||75% of the paid Tuition Fees for your course||No Refund|
|After Week 1||No Refund||No Refund||No Refund|
*Request for transfer of course is allowed once and the alternative course must be commenced within 6 months. No refund will be given on cancellation of the alternative course.
*International Student Visa holders are subject to visa regulations in relation to any request to transfer to another course and so above item does not apply
Where Australian Institute of Entrepreneurs (AIOE) collects fees from prospective participants, either directly or through a third party, must direct the prospect participants to information prior to enrolment or the commencement of the training and / or assessment whichever comes first and: